Frequently Asked Questions
Everything you need to know about your Ellianos Coffee experience.
How can I track my coffee bean order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress directly from our warehouse to your door.
What is your return policy for food items?
Due to the perishable nature of coffee and food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Are Ellianos Coffee beans ethically sourced?
Yes, we take great pride in sourcing our beans from reputable growers who adhere to sustainable and ethical farming practices to ensure the highest quality and social responsibility.
Do you offer international shipping?
Currently, we only ship our premium coffee products and merchandise within the United States and its territories to ensure maximum freshness upon arrival.
How should I store my coffee to keep it fresh?
To maintain peak flavor, we recommend storing your coffee beans in a cool, dark place inside an airtight container. Avoid refrigeration or freezing, as moisture can degrade the oils and aroma.
Can I purchase Ellianos gift cards online?
Absolutely! We offer digital gift cards that can be purchased through our website and used at any of our participating drive-thru locations or for online merchandise.