Returns & Exchanges
At Ellianos Coffee, we strive for perfection in every cup, but if your order isn't exactly right, we are committed to making it better. Due to the perishable nature of our products, we offer specialized solutions for both beverage quality concerns and retail merchandise returns.
Report the Issue
For beverage or food quality concerns, please notify a barista at your local Ellianos location immediately or contact our support team within 24 hours of purchase.
Provide Proof of Purchase
Retain your physical receipt or digital order confirmation from the Ellianos app to verify your transaction for a replacement or store credit.
Merchandise Inspection
Retail items such as bagged coffee, mugs, or apparel must be returned unopened and in their original packaging within 30 days to qualify for a full refund.
Receive Resolution
Once your request is verified, we will issue a replacement, provide a digital gift card, or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing